Communication Mgr Admin 7: Offer Description

This 5 day Instructor-Led training offer is designed for individuals responsible for the administration of Avaya Aura® Communication Manager release 7.0.

Delivered to the student’s as a classroom session with access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura® Communication Manager release 7.0. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Key Objectives

  • Describe the role of Communication Manager (CM) in the Avaya Aura core.
  • Describe the Communication Manager architecture.
  • Describe the role of System Manager for administering Communication Manager.
  • Describe the role of alternative administration interface such as Avaya Site Administration (ASA).
  • Describe the purpose of the Communication Manager Dial Plan.
  • Describe the purpose of CM Feature Access (FAC) codes.
  • Define CM Station and User Administration.
  • Define CM Group feature such as Hunt Groups and Pick Up Groups).
  • Define CM Call Treatment options such as Call Coverage and Call Forward.

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 2145C
Course Title Avaya Aura® Communication Manager Administration R7 Offer Description
Location Instructor-Led Training
Categories Avaya Aura®,Avaya Aura® Administration,Avaya Aura® Core Components,Call Center Elite and Call Center Elite Multichannel,Team Engagement

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