Avaya Oceana Admin

This instructor-led offering is designed for individuals responsible for the administration of the complete Avaya Oceana™ solution including the components of Avaya Oceana™ Core, Avaya Oceana™ Workspaces, and Avaya Oceanalytics™.

The Avaya Oceana™ system includes Avaya Control Manager for administration, a set of Avaya Oceana Snap-ins deployed on Avaya Breeze™, Avaya Aura®Solution and the Omnichannel Datastore Administration. Delivered to the student’s desktop with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises. This course offer is part of the Avaya Solutions Administrator and Developer Certificate Program. This program is designed for the roles of Administrators and Developers.

Key Objectives

  • Identify the components of the Avaya Oceana™ Solution.
  • Administer Avaya Oceana™ solution elements using Avaya Control Manager.
  • Administer Work Assignment Attributes.
  • Manage Avaya Oceana Users.
  • Utilize the Bulk Action Portal.
  • Administer Avaya Oceana™ Routing by channel type (Voice, Email, SMS & Web Chat).
  • Administer of Avaya Oceana™Workspaces.
  • Customize Avaya Oceana™Workspaces Interface.
  • Administer Avaya Oceanalytics™ Reports (Real Time and Historical).
  • Customize Avaya Oceanalytics™ Reports.

Recommended Knowledge

  • Basic knowledge of Avaya Aura® Solution
  • Basic knowledge of Avaya Control Manager.
  • Basic knowledge of Avaya Breeze & Snap-Ins

Course Details

Date TBD
Capacity 8
Individual Price $1,700.00
Course Number 2430C
Course Title Avaya Oceana™ Administration
Location Instructor-Led Training
Categories Avaya Oceana® Administration

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