Supporting Avaya Oceana Solution

This instructor-led offering is designed for individuals responsible for Maintenance and Troubleshooting using Avaya Oceana™ Solution Core and Workspaces.

Avaya Oceana™ is a Breeze based Omni-Channel Contact Center Solution which is a next-generation customer-centric contact center engagement platform. Delivered in a classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This course is recommended for students preparing to take the ACSS-7497X-Supporting Avaya Oceana Solution credential exam.

Key Objectives

  • Avaya Oceana Solution Components & their Interfaces
  • Routing by Channel Type Voice, Email, SMS and Webchat
  • Troubleshooting Avaya Aura Suite (CM, AES, SM/SMGR, AAEP)
  • Understanding Log Files & Tracing in Avaya Oceana Solution
  • Troubleshooting Breeze Nodes for Avaya Oceana
  • Troubleshooting ACM for Avaya Oceana
  • Troubleshooting Avaya Oceana Core
  • Using Avaya Oceana Monitor and Services Portal
  • Troubleshooting Avaya Oceana Workspaces
  • Backup & Restore procedures for Avaya Oceana Solution

Recommended Knowledge

  • Avaya Customers/Partners with prior experience into Avaya Contact Center Technologies (CM Elite, EMC, AACC, AIC etc)
  • 7415V - Integrating Avaya Oceana Core and Workspaces
  • 2430V – Avaya Oceana Administration
  • Knowledge on Contact Center Operations and Troubleshooting

Course Details

Date TBD
Capacity 8
Individual Price $1,700.00
Course Number 7455C
Course Title Supporting Avaya Oceana™ Solution
Location Instructor-Led Training
Categories Avaya Oceana® Solution

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