Troubleshoot Midmarket Team Engagement Solutions

Instructor Led course designed for individuals responsible for day-to-day operation and support of Avaya IP Office™ Platform products.

This 5 day course is also designed for those preparing for the ACSS–Avaya Midmarket Team Engagement Solutions or ACSS– IP Office™ Platform credentials. Delivered in a classroom setting with remote access to lab equipment, this offer consists of a combination of interactive instructor-led lectures followed by practical lab exercises. Travel and living expenses are not included in the offer price.

Key Objectives

  • Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
  • Break down the stages associated with the 8 disciplines of problem solving.
  • Given multiple scenarios, analyze the problem and collect data.
  • Apply the troubleshooting methodology to solve a Core scenario problem Recommended Knowledge.
  • Basic knowledge of Voice over IP (VOIP) technology.
  • Basic knowledge of Session Initiation Protocol (SIP).

Recommended Knowledge

  • 7790X ACIS Avaya Midmarket Team Engagement Solution Integration Exam

Course Details

Date TBD
Capacity 8
Individual Price $2,700.00
Course Number 7820C
Course Title Troubleshooting Methodology for Avaya Midmarket Team Engagement Solutions
Location Instructor-Led Training
Categories Avaya IP Office™ Contact Center,Avaya Midmarket Team Engagement Solutions

TrainingPros, founded in 1997, works closely with learning departments of large organizations to identify, attract, and support leading contract specialists for focused training and development engagements.