This virtual instructor-led offering is intended for individuals responsible for the day-to-day maintenance and troubleshooting of Avaya Workforce Optimization Select.
This course covers the maintenance and support tools available with AWFOS. This course is designed as a foundational course to be completed for those individuals attempting to earn the ACSS- 7850 - Avaya Workforce Optimization Select for Midmarket and/or the ACSS-7860 - Avaya Workforce Optimization Select for Enterprise credentials. Delivered virtually with remote access to lab equipment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.