TrainingPros Learning Highlights Blog

May
09

Thrilled With Annual Net Promoter Score

TrainingPros initiated an annual survey that’s both incredibly simple and incredibly challenging. We asked all of our clients one question – that’s right, just one – “How likely are you to recommend us to a talent development colleague?” And the answer is on a 0 - 10 point scale from “not likely” up to “highly likely.” This likelihood of recommendation is the ultimate satisfaction index – also known as the Net Promoter Score (NPS).

The reason that NPS surveys are incredibly challenging is that a company really only gets “credit” for responses in the 9-10 range; those are our promoters. A passive client gives us a 7 or 8 score, and detractors are anything 6 and below. TrainingPros was thrilled to garner a 94% NPS in our first year!

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TrainingPros, founded in 1997, works closely with learning departments of large organizations to identify, attract, and support leading contract specialists for focused training and development engagements.