First and foremost, we would like to wish you all a very Happy Thanksgiving and hope that you are able to take some time to feast and enjoy your loved ones. We are very grateful for your business, for your trust, and for what you teach us through our relationships with you. On behalf of our Relationship Managers, our consultants, and the entire TrainingPros’ team, we thank you!
In this edition of Learning Insights, our main article from Relationship Manager Dayna Williams from our Philadelphia market offers great reminders on how to incorporate emotional intelligence in all training efforts. Other articles provide a recap from our recent Learning Views webinar on gamification along with some insights on integrating video in your learning organization immediately. We also highlight events going on at year end and our recent Learning Insights Radio programs in Boston. Enjoy this issue, and we look forward to hearing from you.
Emotional Intelligence & Training
As trainers and facilitators, our continual focus is on developing and equipping people with the skills they need to be more effective at work. To accomplish this, we utilize various approaches and methods to ensure that our training resonates with participants, including thorough analysis, design, development, and follow-up. However, while these basic tools of our trade are necessary, they are not sufficient for delivering truly transformational training.
Effective training is about more than sound learning objectives, logical design, and measurable outcomes. It’s about connecting emotionally with your audience so that learning “sticks.” We suggest that leveraging the tenets of emotional intelligence can help achieve this goal.
Last week, TrainingPros' radio program Learning Insights was hosted in Boston and New York City. I had the opportunity to meet with several learning leaders, and one of the themes I observed was companies really starting to use video for training purposes. Their rationale was that video could be produced more quickly and cheaply than traditional training, and it could be made available to employees at the point of need when they needed to know how to do something on the job.
What? Cheaper and faster? What if your top sales professional took their iPhone, attached it to a $25 tripod, videotaped himself explaining the product benefits of your latest storage device, and then uploaded it to your video management system? Your video administrator then added meta tags for searching, approved the video in your content management system, and 'pushed' a link to the video to the entire sales force. This is real life at EMC, the leading storage device company in the world. Has the video been shot with a professional-grade camera? No. Were professional actors used? No. Was a professional videographer used? No. Was professional post production done? No. Did the sales force have to wait two months for training on how to present the product features of their latest product? No. Did the sales organization have to spend $20,000 on the video? No. Did the sales force care that one of their cohorts shot the video? No. Is the sales professional who shot the video a professional? No.
Mark your calendars for these L&D events taking place in the final weeks of 2014 (click on the event name for more information and to register):
TrainingPros has seen an exciting development with our Business RadioX partnership as we took our radio show on the road to markets around the country. In late October, our Boston Relationship Manager Dan Collier and President Steve Kapaun, along with hosts Stone & Holly Payton and Lee Kantor, invited several area learning leaders to drill down into what’s happening in their organizations.
David Hofstetter with the New England Organ Bank and ATD Central Mass
Melissa Milani & Albert Siu with PAREXEL Academy
Diana Rivenburgh with Seniorlink
Ed Bell with EMC
Candice Carpenter Olson with The Fullbridge Program
Gamification - Important Considerations
Immersive learning through games, gamification, and simulations is being used by more and more organizations to transform the learning experience. Information distribution as a primary goal of training no longer meets the performance needs of the business or its employees. Training solutions should focus on critical thinking and problem-solving to improve employee performance. Games and game mechanics can create that focus by providing opportunities to explore and do versus just listening.
It can be a big leap for trainers and instructional designers to move toward using games and designing game-based learning however. On September 16, in partnership with TrainingPros, I facilitated a Learning Views webinar that explored the difference between games and gamification for learning, the benefits of serious games, and considerations for beginning to use games for learning. A recording of “Game On: The ABCs You Need to Get Started in Gamification” can be accessed for anyone who would like a refresher.
Refer A Colleague
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TrainingPros, founded in 1997, works closely with learning departments of large organizations to identify, attract, and support leading contract specialists for focused training and development engagements.