This issue of Learning Insights brings the perspective of a few articles on learning flexibility. Our relationship manager serving our Virginia market, Kelly Riley, offers her insight on how TrainingPros approaches staffing needs and adapts carefully to each client. Andy Petroski, our Harrisburg University partner for our Learning Views webinar series, provides an excellent recap on our recent social learning event. And our thought leadership article concentrates on how training delivery continues to evolve.
Spring 2015 L&D events around the country are highlighted along with radio programs from our Business RadioX partnership that focus on training delivery. These recordings provide insight from several diverse companies on how they are tackling the diverse needs of their learning strategies. Enjoy this issue, and we look forward to hearing from you.
I recently had a conversation with a friend of mine about my 25 year love affair with the staffing industry. I was hired, quite by accident, by the owner of a small staffing company back in 1988 and was immediately assigned to my first client - a very large client that had some fairly consistent needs. What my new manager didn’t share was that I was the 5th representative assigned to them in less than a year, and the client was less than satisfied.
My first visit to the client was a disaster! I was greeted with hostility and impatience. No one wanted to talk to me. I persisted. I went to the library (keep in mind this was 25 years ago) and learned about the positions they hired for and the subtle differences by department. I learned to speak their language and made a point to never go for my weekly visit without bringing a résumé, an article, or some value added material to generate conversation. Our business with them tripled in only 8 months! Finally, I sat down with each manager and asked them one question – why did they trust me with their business when the sales representative before me failed? The response? You listened, you learned, you cared about what I wanted, and you delivered what you promised.
Social Learning Webinar Recap
Organizations adding social media as an internal training and communication tool often do so to duplicate the success of the marketing department, leverage unused features in existing technology, follow an industry trend, or appeal to younger workers. However, successful social learning implementations require activities grounded in strategy and a way to measure success. On October 27, I facilitated a Learning Views webinar that explored the strategies that can drive a social learning initiative. Feel free to view the recording of the Grounding Social Learning While Still Allowing It To Fly webinar. We also discussed implementation and measurement considerations based on the review of case studies.
The 70-20-10 rule, millennials’ inherent use of social media, statistics about the percentage of learning that is informal, and trends in social learning use among competitors lead many organizations in the direction of a social learning initiative. But, like many solutions in search of a problem, strategy is needed to drive social learning implementations versus a perceived need or a knee-jerk reaction. We explored several strategy considerations in the webinar.
Blogs, discussion forums, and videos with comments are examples of content creation that can extend learning events/solutions, expand learning to include comments and insights from learners, and provide increased communication to reduce misconceptions and inaccurate information in a quick, communal format. Distributing content creation among Subject Matter Experts (SMEs), blended learning, and community discussion beyond the training event are strategy driven social learning initiatives around content creation. Increased volume of and access to content, increased learner preparation for training and increased transfer of training to the job are potential measurement items for content creation with social learning.
We have several more weeks of winter, but spring is on the way along with these informative and engaging L&D conferences in the sunny South:
TrainingPros and Business RadioX have hosted dozens of learning leaders during our multi-year partnership. During ATD’s last International Conference & Expo, L&D experts weighed in on how training delivery methods have evolved to adapt to the needs of employees’ learning styles and work environments.
We invite you to check out these recorded interviews linked from our SoundCloud channel:
As the landscape of technology continues to change, so do the opportunities available for training delivery methods. Learning and Development (L&D) professionals must learn how to present the same ideas in new, effective ways for the changing demographics and expectations of employees, both domestic and abroad.
Transitioning from what worked for years into new methods to encourage participation and learning may be challenging. What are companies and organizations doing to meet this challenge head on and succeed?
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TrainingPros, founded in 1997, works closely with learning departments of large organizations to identify, attract, and support leading contract specialists for focused training and development engagements.