By Mike Lynn | |
Yeah, yeah, yeah. A performance measurement article? Insert obligatory “That which gets measured gets done” adage. We believe it, but it’s not always true. Many organizations that pride themselves on their people development limit their measures to traditional financial performance and broken employee evaluation procedures. And in spite of lots of “measurement,” nothing gets done.
If we stopped to think about it, traditional measures do not really reflect what organizations want “done”—those are just results. The real goals are sustainable behaviors that drive long-range value creation, solid and growing relationships with customers, and happy employees that look forward to going to work each day to make meaningful contributions. Instead of setting ambitiously high “results goals” and expecting employees to “hack it or pack it,” people leaders in a company should explore measures that better reflect the behaviors of those doing the work—the teams that are the engine of organizational success.